Welcome to the Elevator and Escalator Status web page.

This service provides customers with a list of the elevator and escalator outages reported in subway stations. Please note that this listing does not include escalators and elevators in the system that are independently owned, operated and maintained by private entities.

You can already get this information by phone at: 1 (800) 734-6772 (recording) or (718)-596-8273 (TTY).

Currently these pages are updated three times daily: 6 a.m., 3 p.m., and 10 p.m. Over the coming months, by fall, we plan to add additional enhancements including 24/7 reporting, reasons for equipment outages as well as their expected return to service. Beyond that, we are also working on a subscription program that will allow customers to receive an e-mail advisory notifying them of reported or planned outages for specific equipment in specific stations.

Please note: Not all subways have elevators that are ADA-accessible to people who use wheelchairs. Please click here for a list of ADA-accessible subway stations by borough.


Need help planning your trip? Call (718)-596-8585, 6 a.m. to 9 p.m. daily.

Did you know? You can help us by reporting outages. Please call (718) 243-3222, from 8 a.m. to 5 p.m., Monday to Friday. At all other times, please leave a detailed message with the station name, subway line and location (i.e., platform to mezzanine, mezzanine to street) of the elevator or escalator in question. We appreciate your help, and apologize for any inconvenience you experienced.

(Elevator & Escalator status is subject to change without notice.)

                                                                                         

Elevators Reported Out of Service

Elevator #     Station                                                              Train Line(s)  Location

  EL136             PELHAM PARKWAY                                  2,5                         STREET TO MEZZ

  EL143             125TH STREET / 8 AVENUE                 A,B,C,D               MEZZANINE TO SOUTHBOUND PLATFORM

  EL412             PARSONS BLVD                                          E,J,Z                     MEZZANINE TO STREET

  EL425             JUNCTION BLVD.                                        7                             STREET TO OVERPASS

  EL428             QUEENS PLAZA                                          E,G,R,V               MEZZANINE TO STREET

Escalators Reported Out of Service

Escalator #   Station                                                              Train Line(s)  Location

  ES203             GRAND CENTRAL                                      7                             LOWER MEZZ TO STREET (3RD AVE)

  ES216             TIMES SQUARE                                           7                             CENTER ISLAND PLATFORM TO MEZZANINE

                                                                                                                                             (41 ST / 7 AVE)

  ES223             34TH STREET / 6 AVENUE                    B,D,F,V               MEZZ TO MALL LANDING

  ES231             34TH STREET / 6 AVENUE                    B,D,F,V               SOUTH BOUND PLATFORM TO MEZZANINE

  ES233             34TH STREET / 6 AVENUE                    B,D,F,V               NORTH BOUND PLATFORM TO MEZZANINE

  ES235             34TH STREET / 6 AVENUE                    B,D,F,V               SOUTH BOUND PLATFORM TO MEZZANINE

  ES324             HIGH STREET / ADAMS STREET      A,C                        LOWER MEZZ TO UPPER MEZZ

  ES346             BRIGHTON BEACH                                    B,Q                        STREET TO MEZZANINE

Escalators Reported Out of Service For Capital Replacement/Rehabilitation

Escalator #   Station                                                              Train Line(s)  Location

  ES412             ROOSEVELT ISLAND                               F                             UPPER MEZZANINE TO STREET

  ES415             ROOSEVELT ISLAND                               F                             LOWER MEZZ TO UPPER MEZZ

  ES427             VAN WYCK                                                      E                             MEZZANINE TO STREET

  ES428             VAN WYCK                                                      E                             CENTER ISLAND PLATFORM TO MEZZANINE

  ES429             VAN WYCK                                                      E                             CENTER ISLAND PLATFORM TO MEZZANINE

  ES438             PARSONS BLVD                                          E,J,Z                     MEZZANINE TO STREET

  ES445             PARSONS BLVD                                          E,J,Z                     CENTER ISLAND LOWER PLATFORM TO

                                                                                                                                            MEZZANINE

  PW402           23RD & ELY / COURT SQUARE          E,G                        PASSAGEWAY TRANSFER

                                                                                                                                                                                           Thursday, August 28, 2008