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Elevator & Escalator Status
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Welcome to the Elevator and Escalator Status web page.

This service provides customers with a complete list of the elevator and escalator outages reported in subway stations. As soon as we know equipment is not working, you’ll know. (Please note that this listing does not include escalators and elevators in the system that are independently owned, operated and maintained by private entities.)

You can already get this information by phone at: 1 (800) 734-6772 (recording) or (718)-596-8273 (TTY).

Need help planning your trip? Call (718)-596-8585, 6 a.m. to 9 p.m. daily.

Subscriptions
Get the convenience of an e-mail or text message alert when an elevator or escalator is out of service.

This new and expanded system will allow you to receive email and text message alerts for reported or planned outages for specific NYC Transit elevators and escalators in specific stations delivered to your email and/or cell phone.

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You can also get this information by phone at 1 (800) 734-6772 (recording) or (718) 596-8273 (TTY). If you need help planning your trip, visit the Trip Planner link’s above for online directions or call (718) 596-8585, 6 a.m. to 9 p.m. daily.