Frequently Asked Questions
Here's all you need to know about the Subway Service Advisory E-mail Notification Program
What are planned service changes and why are they needed?
Why should I sign up for e-mail notifications?
What information will I receive?
When can I expect an e-mail and what information will be sent?
How do I choose the lines/days I want?
Is there a limit to the number of lines I can sign-up to receive information about?
I signed up, but have not received an e-mail yet. What should I do?
I need to change my e-mail address. How do I do that?
I need to change the lines I receive information about. How do I do that?
I want to unsubscribe or stop receiving e-mail notifications. How do I do that?
What about service disruptions that are unplanned? Can I find out about
those?
What
are planned service changes and why are they needed?
Planned service changes take trains off their normal service route so
that work can be performed in the subway. These changes are needed so
that construction projects, signal upgrades, track replacement and other
MTA Capital Plan work can get done so that New York's subway system remains
reliable and safe.
Why should I sign up for e-mail notifications?
When you sign up, you get advance notification of planned service
changes. We want to keep you informed and prepared before your trip.
What information will I receive?
It's up to you. You select the subway line (or lines) you want to know about
and the days you want to know about:
-
weekdays: Monday through Friday, midday and late night
-
weekends: late Friday evening through early Monday morning
-
both weekdays and weekends
The following example shows the content of an e-mail sent to a subscriber who signed up for weekend service information for the
line:
C
No C trains running
1. Manhattan-bound A trains run local from Euclid Av to 168 St
2. Brooklyn-bound A trains run local but will skip 50, 23, and Spring Sts in Manhattan
Oct 6 - 8, 12:01 AM Sat to 5 AM Mon
When can I expect an e-mail and what information will be sent?
When you sign up, you will select the
subway line or lines that you wish to receive information about,
and whether you want information about them for weekdays, weekends
or both. Then each week you will receive an e-mail for scheduled
service diversions for your lines.
If you sign-up to receive information about 'weekend' service changes, you will receive an e-mail every Thursday afternoon that contains information for the upcoming weekend.
If you sign up to receive information about 'weekday' service changes, you will receive an e-mail every Friday afternoon that contains information for the following week.
The e-mail address from us for weekend and weekday information is the same: Advisory@mtanyct.info
And, beside the difference in the day of the week that we e-mail you, we also reference 'weekend advisories' and/or 'weekday advisories' in the subject line.Special note to our original weekend service change subscribers: our sending information to you for the upcoming weekend on Thursday represents changes to the original program based on the feedback you provided. We hope these changes meet with your approval.
How do I choose the lines/days I want?
Ask yourself: what subway lines do I ride and when? Then check the box next
to those lines to mark your selections! Click the "submit" button
at the bottom of the page, and you're done. That's it.
Is there a limit to the number of lines I
can sign-up to receive information about?
There is no limit to the number of lines you can select, and no
matter how many lines you select, you will receive one e-mail that lists
service changes pertaining to all of them.
I signed up,
but have not received an e-mail yet. What should I do?
If you received an acknowledgement that you successfully subscribed to
this program, but have not received an e-mail notification as scheduled,
please check your spam folder to ensure that our e-mails to you are not
being blocked. The e-mail address from us for weekend and weekday information
is the same: Advisory@mtanyct.info
In addition, please note that beside the fact that weekend and weekday
e-mails are sent on different days of the week - Thursday and Friday,
respectively - the subject line for each will reference 'weekend advisories'
or 'weekday advisories.'
.
I need to change
my e-mail address. How do I do that?
Changing your e-mail address is easy. Simply select the "I want
to edit my account" button on the notification homepage You will be prompted to log
in. Upon successful log in, you will be brought to a page with your account
information at the top of the page. Click on the e-mail address box and
you will be prompted to "change" your address. Once completed,
be sure to select the "submit" button at the bottom of the
page.
I need to change
the lines I receive information about. How do I do that?
To change the lines your receive information about--whether it's adding
more lines, removing others or adding either weekend and weekday information
- simply log in by selecting the "I want to edit my account" button on the homepage. Upon successful log in, you will be
brought to a page with your account information. All you need to do is
click on the lines you want to add or remove. Once you make your edits,
be sure to hit the "submit" botton at the bottom of the page.
I want to
unsubscribe/stop receiving e-mail notifications. How do I do that?
To unsubscribe, select the "I want to edit my account" button for existing account users on the notification homepage. You will be
prompted to log in. Upon successful log in, you will be brought to a
page with your account information. Click on the "unsubscribe" button
for either "weekend" or "weekday" and then select
the "submit" button at the bottom of the page. If you are unsubcribing
to both weekend and weekday notifications, you will have to repeat this
process to unsubscribe to the each service.
What about service disruptions that are unplanned? Can I find out about
those?
We are working on an ALERT feature that will provide you with an e-mail
when an unplanned service disruption occurs. We want the ALERT to inform
you of the disruption, and provide alternate travel information and updates
until normal service is restored. While this feature of the subscrption
program is in development, please know that we actively post ALERTs on
the homepage of this website. The notifications appear at the top of
the page as a flashing triangle. Until the ALERT subscription service
is online, please keep us bookmarked so you can check for ALERTS before
you start your trip.
